This Privacy Policy explains how Snootie Commerce Limited (trading as “Massimo Tonelli”) (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase on www.massimotonelli.com or otherwise interact with our services. We operate this website and store, while Shopify provides the e-commerce platform that enables our online services.

By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

• Contact details such as name, email address, shipping address, billing address, and phone number

• Order and transaction details, including products viewed, cart activity, purchases, returns, or cancellations

• Payment information such as card details or payment confirmations (processed securely by third-party payment providers)

• Account information such as login details, preferences, and settings

• Communication history, including emails or messages sent to our support team

• Device and usage data such as IP address, browser type, and browsing behavior on our website

• Cookies and similar technologies used to improve functionality and experience

How We Collect Information

We collect personal information in three ways:

• Directly from you when you place an order, create an account, or contact us

• Automatically when you browse our website through cookies and tracking technologies

• From service providers (such as Shopify, payment processors, analytics partners, and shipping companies)

How We Use Personal Information

We use your information to:

• Process and fulfill orders

• Manage your account and provide customer support

• Personalize and improve your shopping experience

• Send transactional emails related to your order

• Provide marketing communications (only if you opt in)

• Detect and prevent fraud or security issues

• Comply with legal obligations

How We Share Personal Information

We may share your information with:

• Shopify, our e-commerce platform provider

• Payment processors for secure transactions

• Logistics and shipping partners to deliver your order

• Marketing and analytics partners (only where legally permitted)

• Legal authorities if required by law

We do not sell your personal information.

Shopify Relationship

Our store is hosted by Shopify. Your personal data is also processed by Shopify to provide secure hosting, analytics, payment infrastructure, and fraud protection. For details on how Shopify handles customer data, you can review the Shopify Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal requirements.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications

• Request portability of your data

To exercise these rights, contact us at support@massimotonelli.com.

Cookies

We use cookies to operate and improve the website. You may control or disable cookies in your browser settings, but this may affect functionality.

Children’s Data

We do not knowingly collect personal data from children. If you believe a minor has submitted data, contact us to have it removed.

Security

We take reasonable technical and organizational measures to protect your information. However, no system is completely secure, and data transmission over the internet is at your own risk.

International Transfers

Your data may be processed in other countries where our partners (including Shopify) are located. We rely on lawful safeguards for such transfers.

Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with a revised “last updated” date.

Contact Information

Snootie Commerce Limited (trading as “Massimo Tonelli”)

75 Stanley Street, Hong Kong

Email: support@massimotonelli.com