Welcome to Massimo Tonelli. By using our website and purchasing our products, you agree to the terms and conditions stated below. Please read them carefully before placing an order.

1. General Information

These Terms of Service (hereinafter referred to as “Terms”) apply to the website and all purchases made through www.massimotonelli.com. Massimo Tonelli reserves the right to update or modify these Terms at any time without prior notice. Updated Terms become effective once published on the website.

Company: Snootie Commerce Limited

Email: support@massimotonelli.com

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years old or have legal consent from a parent or guardian. You agree to provide accurate and complete information when placing an order or creating an account.

3. Orders and Payment

Placing Orders: By placing an order, you make an offer to purchase the selected products. We may accept or decline any order for reasons including but not limited to stock availability, pricing errors, product description inaccuracies, or payment issues.

Pricing and Taxes: All prices are listed in the local currency and may exclude applicable taxes unless stated otherwise. Shipping is free.

Payment Methods: We accept major credit cards, debit cards and other options as shown at checkout. Full payment is required before shipment.

4. Shipping and Delivery

Processing Time: Orders are processed and shipped within the timeframe specified at checkout. Delivery times depend on your location and shipping method.

Delays: Massimo Tonelli is not responsible for delays caused by events outside our control, including customs, courier delays or force majeure.

Customs and Duties: For international orders, additional customs fees or import taxes may apply. These costs are the customer’s responsibility.

5. Returns and Exchanges

Returns: You may return your order within 60 days of receipt, provided the product is unused, in original condition and in its original packaging. To request a return, contact support@massimotonelli.com.

Exchanges: We do not offer direct exchanges. You may request a refund within 7 days and place a new order for a replacement item.

Refunds: Refunds are issued after inspection of the returned product. Please allow up to 10 business days for the refund to appear on your original payment method.

6. Product Descriptions

We aim to display product descriptions and images as accurately as possible. Minor variations in color or appearance may occur due to display settings or materials.

7. Intellectual Property

All content on the Massimo Tonelli website, including images, text and logos, is the property of Snootie Commerce Limited and is protected by copyright and trademark laws. Use or reproduction of any content is not permitted without written consent.

8. Limitation of Liability

Massimo Tonelli is not responsible for indirect, incidental or consequential damages arising from the use of our website or products. Our total liability will not exceed the purchase amount of the product concerned.

9. Privacy

For information on how we collect and protect your data, please refer to our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of Hong Kong, where Snootie Commerce Limited is headquartered.

11. Contact Information

If you have questions about these Terms, contact us at support@massimotonelli.com.

Company Information

Snootie Commerce Limited

75 Stanley Street, Hong Kong

Email: support@massimotonelli.com

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM (CET)

Saturday and Sunday: 10:00 AM – 4:00 PM (CET)